Insurance coverage
Every parcel has basic carrier liability, which is limited. Optional insurance covers the declared value of the goods against loss or damage in transit.
How it works
- You declare the value of the contents when booking
- The premium is a small percentage of that value, shown on your quote
- If the parcel is lost or arrives damaged, you claim with photos and the invoice
- We handle the claim with the carrier or insurer for you
What is usually not covered
- Fragile items that were not packed to our guidance
- Delays, since insurance covers loss or damage, not lateness
- Items seized by customs because they were prohibited or under-declared
- Cash, jewellery and precious metals, which we do not ship
Tips for a smooth claim
Photograph the contents and the packed box before handover. Keep receipts for higher-value items. Ask the receiver to photograph any damage before unpacking further, and to report it within 48 hours of delivery.
Questions people ask
Can’t find your answer? Our team replies on WhatsApp during working hours.
Ask on WhatsAppIs insurance compulsory?
No. We recommend it for electronics, new clothing in bulk and anything worth more than you would be comfortable losing.
How long does a claim take?
Most claims are settled within a few weeks once we have the photos and invoice. Our full terms are in the terms and conditions.
Ready to send a parcel?
Tell us what you are sending and where. We reply with a rate, the routing and the transit time.